Service Onlineshop

Fast & Reli­able Delivery:

We deliver your order to any address in Germany. To do this, please simply enter the delivery address when entering your details. Unless other­wise stated in the item descrip­tion, delivery within Germany takes place within 4 working days after sending the order confir­ma­tion.

Ship­ping costs for Germany are € 4,90. For orders over € 69,- the delivery is free of charge.

Parcel Ship­ments:

For deliv­eries with a maximum weight of 31.5 kg, we use our ship­ping service provider DPD. With DPD we can guar­antee you a fast and reli­able delivery of your parcel ship­ment.

Freight Ship­ments:

Partic­u­larly large or heavy prod­ucts are shipped with our freight forwarder Dachser. These forwarding items include prod­ucts weighing more than 31.5 kg or with a belt measure­ment of more than 300 cm.

Please note that these deliv­eries always come with a tele­phone noti­fi­ca­tion from the freight forwarder. This way, you are well prepared and can conve­niently plan the delivery.

*You can find the delivery condi­tions for corpo­rate customers & partner compa­nies here.

If an item does not meet your expectations, you can return it free of charge within 14 days.

You can easily register the return in your account and print out the return label. You can then send your parcel back to us with DPD. Please note the instructions for returning hazardous goods (BWT CO2 cylinders)

For the return of freight items and bulky products, such as telescopic poles, please contact us directly at: [email protected].

This applies to articles weighing more than 20 kg, longer than 100 cm or with a belt measurement of more than 250 cm.

Our standard returns service is not possible for these products. In the event of a return request, we will be happy to deal with your request individually.

With BWT's convenient subscrip­tion service, your desired prod­ucts are deliv­ered auto­mat­i­cally and on time directly to your home.

Your advan­tages:

Indi­vidual: choose interval and delivery address.
Simple: Manage your subscrip­tion order 24/7 online.
Flex­ible: You can pause or cancel your subscrip­tion at any time.