WORKING WITH MARTIN BAKER

The Chal­lenge

Martin-​Baker, facing commer­cial and tech­nical chal­lenges with their existing supplier, opened a tendering process for a new contract to cover the supply and servicing of their drinking water infra­struc­ture at their two sites. The key things they were looking at were strong commu­ni­ca­tion and effi­cient servicing. Having two sites tends to incur high water usage, both for company purposes and for staff use. Ensuring the is all running prop­erly and is main­tained is of high impor­tance to Martin-​Baker.

The Solu­tion

After helping to nego­tiate them out of their previous contract, BWT supplied all new prod­ucts. This included Billi ITS (inte­grated tap systems), water coolers and boilers for their two sites.

BWT’s Billi ITS incor­po­rates inno­v­a­tive and unique BWT tech­nology, which is used to convert ordi­nary tap water into deli­cious drinking water; filtered and enhanced with the addi­tion of Magne­sium. This results in water perfect for drinking straight from the tap, and for making both hot and cold drinks.

As well as fresh, tasty water straight from the tap, the supply of bottled water dispensers is a partic­u­larly useful hydra­tion solu­tion for loca­tions that may not have access to a mains water supply. The water coolers we provided, use our bottled magne­sium miner­alised water and share many of the same bene­fits of our Billi ITS. As a company we always look at ways to provide effi­cient, econom­i­cally sustain­able choices for our customers.

BWT tech­nology can be tailored to ensure limescale defence which is partic­u­larly impor­tant for heating systems, like boilers, which can easily suffer from limescale build up and lead to high costs in repair or replace­ment. We were happy to supply Martin-​Baker with boilers using this BWT tech­nology. With the roll out we also included addi­tional units to ensure they continue to have a posi­tive rela­tion­ship with BWT. Throughout the process we have continued to main­tain clear and regular commu­ni­ca­tion with the Martin Baker team to ensure they were happy with the progress and our service. The instal­la­tion was completed quickly by our specialist and expe­ri­enced oper­a­tions team that consists of office and field-​based staff working together to ensure a smooth and quick deploy­ment of the agreed prod­ucts and services. With the new prod­ucts in place and working correctly the day to running of the project including the supply and service require­ments of both sites has been passed to our profes­sional and friendly customer service team.

With the instal­la­tion of the new BWT systems at their sites, Martin-​Baker has fulfilled their hydra­tion and busi­ness needs. BWT continues to main­tain regular commu­ni­ca­tion to ensure the customer is happy and any issues, if any, are resolved promptly without fuss.

Testi­mo­nial

"At Martin-​Baker, our expe­ri­ence with BWT so far has been bril­liant. We required our fleet of POU Boilers, Coolers and Billi Taps replacing and the process was made very easy thanks to the dili­gent work of the BWT team. The instal­la­tion not only went smoothly but also very quickly. The after­care we have received has been second to none with quick responses to all queries and engi­neers always ready to attend site promptly. We would recom­mend BWT highly to anyone seeking a similar service – please feel free to share this testi­mo­nial to any future tenders. We look forward to our continued part­ner­ship."