ASPIRE DEFENCE

Evolving prod­ucts, tech­nical support and logis­tical exper­tise form the corner­stone of a special rela­tion­ship between Aspire Defence Capital Works (ADCW), Aspire Defence Services Limited (ADSL) and Best Water Tech­nology (BWT).

How the part­ner­ship began

The part­ner­ship between ADCW and BWT orig­i­nally formed in 2004. ADCW were actively searching for specialist part­ners to collab­o­rate with on Project Allenby and Connaught (PAC) a contract they had recently secured from the MoD. The project entailed a building programme across six garrisons to provide the neces­sary living and working infra­struc­ture for Service Personnel.

ADCW selected BWT to be their supply chain partner for water treat­ment prod­ucts. The main selec­tion criteria for the project were the wide range and reli­a­bility of BWT prod­ucts, plus the tech­nical support avail­able to their design teams and the Facil­i­ties Manage­ment side of the busi­ness.

In 2015, there was a vari­a­tion to the PAC contract with the addi­tion of the Army Basing Programme. BWT was successful in contin­uing their part­ner­ship with ADCW and were able to offer a range of water treat­ment solu­tions.

Product Exper­tise from BWT

In the initial stages of the project, BWT supplied water condi­tioning systems to the accom­mo­da­tion blocks and base exchange water soft­eners to the dish­washers in the Messes, throughout the Garrisons. As the Army Basing Programme came into effect, whilst working with the design team, BWT were spec­i­fied to also supply BWT water and more bestmax filters to help protect catering equip­ment from the effects of Limescale.

This equip­ment included Pres­sure Steamers, Water Boilers, Bulk Brewer, Espresso Machines, Vending Machines and Ice Machines and once the filter equip­ment was installed, ADSL took on the respon­si­bility to change the filter cartridge, as required.

BWT personnel worked together closely with ADSL, to provide training and setting up an account so that replace­ment filters could be easily ordered, and any used cartridges were then collected by BWT for recy­cling.

Past customer expe­ri­ence helps cement present working rela­tion­ship

BWT prides itself on providing a person­alised, ‘better than best’ service. This means having an open mind, being flex­ible, util­ising past expe­ri­ences and having a can-​do atti­tude to over­come any diffi­cul­ties and prevent future prob­lems from occur­ring.

In this case, when BWT carried out a number of site visits to each of the Messes (to ensure every­thing was working effi­ciently), they came across a poten­tial situ­a­tion where they could offer their service. It was evident that there was a range of Calcium Treat­ment Unit filters fitted to other catering equip­ment within each Mess, which when exhausted needed to be exchanged for a replace­ment cylinder and the exhausted cylinder needed to be sent away for the resin to be recharged which involved using chem­i­cals. BWT was able to iden­tify and offer a complete solu­tion where they no longer needed to get a company to exchange the filters; they could just replace and have the old ones recy­cled safely.

BWT was also able to offer ADSL a time saving option where BWT engi­neers provided a monthly visit to each site where water quality checks were performed, and the filters were replaced when the water meter gave an indi­ca­tion the filters required changing. BWT’s ability to offer a person­alised service, led to them securing a service contract to provide six monthly visits to check the oper­a­tion of the water condi­tioners and water soft­eners previ­ously supplied to Larkhill and Warmin­ster. BWT were also given the oppor­tu­nity to spread aware­ness of the services they can offer, at the other Garrisons.

Working towards a brighter future

Following on from the success of the last project, BWT and ADSL are contin­uing their part­ner­ship after BWT took the oppor­tu­nity to provide water coolers and bottles of water from their bottling plant in Swindon. By util­ising the same engi­neers who do the monthly water checks, they were able to offer Aspire a complete package. Since their conver­sa­tions with the procure­ment team, 62 water dispensers have been installed.

A good service not only reflects on a supplier (BWT) but on the customer (ADSL) too. Working with your customer to ensure that there is a smooth oper­ating system is part of being a trust­worthy supplier. Going the extra mile for your customer (ADSL) not only builds a posi­tive part­ner­ship but also reflects the dedi­ca­tion and passion of the busi­ness and its staff. BWT provided a service tailored to the needs of the ADSL and by working along­side them, they ensured that they received the best possible service. BWT and ADSL are looking forward to a brighter future together.

For more details on this and other case studies please contact our customer services team on 01494 838117 during office hours or email us at enquiries@bwt-​uk.co.uk or alter­na­tively visit us online anytime at www.bwt-​uk.co.uk

BWT uses Aqa Total and exceeds expec­ta­tions

BWT UK was asked by Aspire Defence to resolve the issue of having to de-​scale a hot water system on a quar­terly basis in a diner in an Army camp that it main­tains under the MOD’s Project Allenby/Connaught.

The hot water system uses two direct fired Andrew water heaters MAXXflo 60/300 installed on an unvented hot water system fed by a cold water booster set to provide hot water to the kitchen areas. The hot water heaters are installed on a hard water mains system of approx­i­mately 360ppm hard­ness. Every three months, because of the high hard­ness levels in the mains water, the water heaters needed a full de-​scale. This high hard­ness level also caused reli­a­bility prob­lems with the boilers as the scale build-​up reduced the heat transfer and the de-​scale intro­duced down time for the units.

In September 2012 BWT UK offered Aspire Defence its patented tech­nology of an AQA Total. This unit uses nano water tech­nology to change the water char­ac­ter­is­tics and stop the hard­ness forming in the heat exchangers as scale, protecting the water boilers and ensuring that they run at their correct effi­cien­cies.

An AQA Total 8400 was installed and a trial period of three months was set to see whether AQA Total could cope with the taxing condi­tions that the diner’s instal­la­tion demanded.

Heat differ­en­tial read­ings were taken by the manu­fac­turer on the newly de-​scaled boilers and the AQA Total was commis­sioned. Between Oct and Dec 2012 read­ings were again taken on a monthly basis by the water heater manu­fac­turers and BWT, as well as water usage read­ings for the system. These read­ings showed that no effi­ciency had been lost and so no scale had formed in the boilers, and for the first time since the boilers were installed there was no need for a quar­terly de-​scale. In the three month trial period over 357m3 of water had been used, that is a poten­tial 129 Kilos of hard water scale that did not build up!

Aspire Defence’s Estates Tech­nical Director was impressed stating, “The AQA Total unit has performed beyond our expec­ta­tions on a very prob­lem­atic site, keeping the boilers scale free; another plus is that since fitting the AQA Total, there have been zero break­downs on the water heaters”.

Aspire Defence’s Inter­face Manager added, “With continued perfor­mance like this, the AQA Total will be an effec­tive scale preven­tion device to add to all our hot water instal­la­tions”.

For More details on this and other case studies please contact our customer services team On 01494 838117 during office hours or email us at enquiries@bwt-​uk.co.uk alter­na­tively visit us online anytime at www.bwt-​uk.co.uk