Evolving products, technical support and logistical expertise form the cornerstone of a special relationship between Aspire Defence Capital Works (ADCW), Aspire Defence Services Limited (ADSL) and Best Water Technology (BWT).
How the partnership began
The partnership between ADCW and BWT originally formed in 2004. ADCW were actively searching for specialist partners to collaborate with on Project Allenby and Connaught (PAC) a contract they had recently secured from the MoD. The project entailed a building programme across six garrisons to provide the necessary living and working infrastructure for Service Personnel.
ADCW selected BWT to be their supply chain partner for water treatment products. The main selection criteria for the project were the wide range and reliability of BWT products, plus the technical support available to their design teams and the Facilities Management side of the business.
In 2015, there was a variation to the PAC contract with the addition of the Army Basing Programme. BWT was successful in continuing their partnership with ADCW and were able to offer a range of water treatment solutions.
Product Expertise from BWT
In the initial stages of the project, BWT supplied water conditioning systems to the accommodation blocks and base exchange water softeners to the dishwashers in the Messes, throughout the Garrisons. As the Army Basing Programme came into effect, whilst working with the design team, BWT were specified to also supply BWT water and more bestmax filters to help protect catering equipment from the effects of Limescale.
This equipment included Pressure Steamers, Water Boilers, Bulk Brewer, Espresso Machines, Vending Machines and Ice Machines and once the filter equipment was installed, ADSL took on the responsibility to change the filter cartridge, as required.
BWT personnel worked together closely with ADSL, to provide training and setting up an account so that replacement filters could be easily ordered, and any used cartridges were then collected by BWT for recycling.
Past customer experience helps cement present working relationship
BWT prides itself on providing a personalised, ‘better than best’ service. This means having an open mind, being flexible, utilising past experiences and having a can-do attitude to overcome any difficulties and prevent future problems from occurring.
In this case, when BWT carried out a number of site visits to each of the Messes (to ensure everything was working efficiently), they came across a potential situation where they could offer their service. It was evident that there was a range of Calcium Treatment Unit filters fitted to other catering equipment within each Mess, which when exhausted needed to be exchanged for a replacement cylinder and the exhausted cylinder needed to be sent away for the resin to be recharged which involved using chemicals. BWT was able to identify and offer a complete solution where they no longer needed to get a company to exchange the filters; they could just replace and have the old ones recycled safely.
BWT was also able to offer ADSL a time saving option where BWT engineers provided a monthly visit to each site where water quality checks were performed, and the filters were replaced when the water meter gave an indication the filters required changing. BWT’s ability to offer a personalised service, led to them securing a service contract to provide six monthly visits to check the operation of the water conditioners and water softeners previously supplied to Larkhill and Warminster. BWT were also given the opportunity to spread awareness of the services they can offer, at the other Garrisons.
Working towards a brighter future
Following on from the success of the last project, BWT and ADSL are continuing their partnership after BWT took the opportunity to provide water coolers and bottles of water from their bottling plant in Swindon. By utilising the same engineers who do the monthly water checks, they were able to offer Aspire a complete package. Since their conversations with the procurement team, 62 water dispensers have been installed.
A good service not only reflects on a supplier (BWT) but on the customer (ADSL) too. Working with your customer to ensure that there is a smooth operating system is part of being a trustworthy supplier. Going the extra mile for your customer (ADSL) not only builds a positive partnership but also reflects the dedication and passion of the business and its staff. BWT provided a service tailored to the needs of the ADSL and by working alongside them, they ensured that they received the best possible service. BWT and ADSL are looking forward to a brighter future together.
For more details on this and other case studies please contact our customer services team on 01494 838117 during office hours or email us at [email protected] or alternatively visit us online anytime at www.bwt-uk.co.uk
BWT uses Aqa Total and exceeds expectations
BWT UK was asked by Aspire Defence to resolve the issue of having to de-scale a hot water system on a quarterly basis in a diner in an Army camp that it maintains under the MOD’s Project Allenby/Connaught.
The hot water system uses two direct fired Andrew water heaters MAXXflo 60/300 installed on an unvented hot water system fed by a cold water booster set to provide hot water to the kitchen areas. The hot water heaters are installed on a hard water mains system of approximately 360ppm hardness. Every three months, because of the high hardness levels in the mains water, the water heaters needed a full de-scale. This high hardness level also caused reliability problems with the boilers as the scale build-up reduced the heat transfer and the de-scale introduced down time for the units.
In September 2012 BWT UK offered Aspire Defence its patented technology of an AQA Total. This unit uses nano water technology to change the water characteristics and stop the hardness forming in the heat exchangers as scale, protecting the water boilers and ensuring that they run at their correct efficiencies.
An AQA Total 8400 was installed and a trial period of three months was set to see whether AQA Total could cope with the taxing conditions that the diner’s installation demanded.
Heat differential readings were taken by the manufacturer on the newly de-scaled boilers and the AQA Total was commissioned. Between Oct and Dec 2012 readings were again taken on a monthly basis by the water heater manufacturers and BWT, as well as water usage readings for the system. These readings showed that no efficiency had been lost and so no scale had formed in the boilers, and for the first time since the boilers were installed there was no need for a quarterly de-scale. In the three month trial period over 357m3 of water had been used, that is a potential 129 Kilos of hard water scale that did not build up!
Aspire Defence’s Estates Technical Director was impressed stating, “The AQA Total unit has performed beyond our expectations on a very problematic site, keeping the boilers scale free; another plus is that since fitting the AQA Total, there have been zero breakdowns on the water heaters”.
Aspire Defence’s Interface Manager added, “With continued performance like this, the AQA Total will be an effective scale prevention device to add to all our hot water installations”.
For More details on this and other case studies please contact our customer services team On 01494 838117 during office hours or email us at [email protected] alternatively visit us online anytime at www.bwt-uk.co.uk