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BWT

Always here for you!

BWT water solu­tions can help you guar­antee the perfect water quality at home or work. We then add the perfect service so you can enjoy the bene­fits around the clock.
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  • Contact us
    • Request Commissioning
    • Free @Home Commissioning
    • Request Service Visit
    • Product Registration & Warranty
    • Helpful Links
    • Other services
    • BWT Quality
    • Request Commissioning
    • Free @Home Commissioning
    • Request Service Visit
    • Product Registration & Warranty
    • Helpful Links
    • Other services
    • BWT Quality
    • Contact us

    Help & Advice

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    Your satis­fac­tion is our aim!

    Choosing BWT as your water solu­tions provider doesn’t just mean high quality and first-​class prod­ucts, but also the best in after care and service. Our team of dedi­cated experts and tech­ni­cians are on hand to assist you in choosing the right product, to answer any ques­tions you might have and then to help you look after that product in the future. Our knowl­edge­able team and exten­sive range of after­sales services, help you enjoy the best quality water and the highest level of customer care!

    The face of Perfect service

    Our friendly and knowl­edge­able team of over 140 people based in in the UK are here to help you. Whether you need help choosing the right product, advice on instal­la­tion or after sales support. There are few ques­tions we have not heard before and we are always happy to share our knowl­edge. So if you have a ques­tion, would like support with your next project or simply want to book a service, please contact us.

    • Customer focused staff with many years of expe­ri­ence
    • Sound local knowl­edge of the water in your area
    • A solid under­standing of water and water treat­ment
    • Friendly and free advice
    • Trained and approved service tech­ni­cians and engi­neers
    • On site consul­ta­tions, commis­sioning and repairs
    • Nation­wide coverage
    Service Service
    Customer service Ersatzteile
    Customer service Online Service
    Customer service BWT 2 Jahresservice

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    BWT, No 1 in After Sales Service

    BWT's repu­ta­tion is second to none. Indeed, their commit­ment to providing the very best in after sales service is one of the most impor­tant factors behind the strength and ever increasing popu­larity of their brands

    Commis­sioning service

    Many BWT prod­ucts are deliv­ered to your home or place of work ready to work straight from the box and require little more than installing appro­pri­ately in the right place. Other prod­ucts will benefit from being set up or finely tuned to suit the local envi­ron­ment, e.g. domestic water soft­eners this process is known as commis­sioning. Commer­cial equip­ment like water soft­eners, and specialist equip­ment like reverse osmosis (RO) units may need to be assem­bled on site by BWT and their oper­a­tion opti­mised before they can be inte­grated into larger more complex systems. All or part of this process along with any final adjust­ments is known as commer­cial commis­sioning.
    Request Commis­sioning
    Customer service

    Free @ Home Commis­sioning

    Is avail­able on a range of selected BWT domestic water soft­eners and brings a wealth of bene­fits to our consumers and Installers. Passing the mantle to one of BWT’s fully trained engi­neers, frees up the installers time to focus on the other aspects of the instal­la­tion, whilst the consumer knows that not only will their water soft­ener be set up to suit their specific require­ments including the local water condi­tions, but the home visit will also give them the chance to ask ques­tions not just about their new purchase but also regarding water soft­eners in general. Free @ Home Commis­sioning is another way in which BWT supports its Installers and the Consumer.
    Contact Us
    Customer service

    Field Service

    Employed directly by the company BWT engi­neers and tech­ni­cians are special­ists in their field and often local water experts as well. Trained on a wide range of equip­ment and tech­nolo­gies to ensure that the equip­ment you rely on can be main­tained to the highest stan­dards. With staff strate­gi­cally located throughout the UK helps us to ensure you are never too far from a friendly team member, whether you require a routine service visit or help with a product that isn’t working prop­erly. We take your safety seri­ously and all our staff drive company branded vehi­cles and carry iden­ti­fi­ca­tion cards for your peace of mind.
    Request service visit
    Customer service

    Product Regis­tra­tion

    Thank you for choosing to purchase a BWT product. Product regis­tra­tion is simple whether you choose to do it HERE, in the App or pop your regis­tra­tion card in the post. Regis­tering your purchase helps us to ensure that any future queries you may have can be dealt with quickly and effec­tively. If you are regis­tering a more complex item then it helps us to allo­cate the right warranty period to that product or service plan if appro­priate. With BWT you are always in control and when you register your product you can choose whether you want to and how you receive timely reminders or details of related prod­ucts like special offers and consum­ables.

    Register your product
    Customer service

    Service Plans & Extended warranty

    All BWT UK prod­ucts come with a minimum of a 12 month guar­antee. The majority of BWT domestic water soft­eners are supplied with a warranty that can be extended using one of our extended warranty or service plans. Many of these can be tailored to your specific needs, each one providing the peace of mind offered by an extended warranty and the prac­tical bene­fits of a sched­uled service plan. For full details please see the liter­a­ture supplied with your new product or simply call us for more details.
    Contact us
    Customer service

    Helpful Links

    Other services

    Select the service area that suits you
    Product Regis­tra­tion
    FAQs
    Manuals
    Testi­mo­nials
    Water Hard­ness Search
    Locate a Stockist
    BWT app

    BWT Quality

    Our Quality Promise
    ISO

    Certi­fied quality

    BWT UK Ltd. main­tains ISO 9001 certi­fi­ca­tion, an inter­na­tion­ally recog­nised stan­dard certifi­cate for Quality Manage­ment Systems (QMS) for the United Kingdom Accred­i­ta­tion Service
    UKAS
    Customer service

    PLUS X AWARD

    BWT was awarded the PLUS X AWARD for the highest customer satis­fac­tion in 2019.
    Plus X Award

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