CONDITIONS OF USE
BWT WEBSHOP T&Cs
CONDITIONS OF SALE (“CONDITIONS”)
Bwtshop.co.uk is a site operated by BWT UK Limited (“we” or the “Company”). We are registered in England and Wales under company number 01386074, with registered office address and main trading address at BWT House, Coronation Road, Cressex Business Park, High Wycombe, Buckinghamshire, HP12 3SU. Our VAT number is 208758443.
To contact us, please email our Customer Services Team at customerservice@bwt-uk.co.uk or phone us on 01494 838100.
By placing an order, you confirm that you accept these Conditions. We recommend that you print a copy of these Conditions for future reference.
You can find everything you need to know about us and our products on our website at www.bwt-uk.co.uk before you order. We also confirm the key information to you in writing after you order, by email to the email or other address provided by you.
Orders and Acknowledgements
Order Confirmation: We use the email address provided to contact you to confirm we've received your order. If you do not receive a confirmation, please get in touch.
Order Rejection: Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
Payments
Charges: We will usually charge you when you place your order for Goods, unless otherwise indicated.
Rental Payments: Where indicated on the webshop, you may be able to rent the Goods instead of purchasing them. Where this is applicable, rental payments are due monthly in advance, with the first payment taken at the date of the order. There is no minimum rental term, so if you wish to cancel the contract, you can do so by contacting our Customer Service Team on customerservice@bwt-uk.co.uk or phone us on 01494 838100 giving one month's notice. We will notify you of any balance to pay or refund due to you.
We will contact you to arrange for a date when we can come and install the Goods. You may cancel your order and installation at any time prior to the expiry of 14 days from delivery of the Goods, but if you confirm in writing that you would like us to commence installation within this period, we may charge you for the cost of installation if you then change your mind. Please see below under “If you are a consumer and bought online or over the telephone, you have a legal right to change your mind” for more information.
We will use the payment card used to place the order for your monthly rental payments or such other payment card as you may notify to us at any time. Alternatively, we may contact you in order to set up a Direct Debit.
Late Payments and VAT
Interest on Late Payments: If we're unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
VAT Adjustments: If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
Delivery and Delays
Delays Outside Our Control: If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and will do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team on customerservice@bwt-uk.co.uk or 01494 838100 to end the contract and receive a refund for any products you have paid for in advance, but not received.
Product Description
Product Variations: A product's true colour may not exactly match that shown or its packaging may be slightly different. All sizes, weights, capacities, dimensions, and measurements indicated on our website or in our brochures are stated in good faith as being approximately correct and we don’t accept liability for any deviations from them.
Consumer Rights
Legal Right to Change Your Mind: For most of our products bought online or over the telephone, including rental products and associated installation services, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Deadline for Changing Your Mind:
If you change your mind about goods, you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
If the goods are for regular delivery (for example, a subscription or rental), you can only change your mind after the first delivery.
In the case of rentals, you can change your mind at any time by giving us 1 month's notice.
Installation Commencement: If you want us to commence installation of the goods prior to expiry of the 14 days, you will still have the right to cancel the order for the goods within the period of 14 days from delivery. However, if installation has already commenced, you will be liable to pay our standard installation fee.
How to Let Us Know: To let us know you want to change your mind, contact our Customer Service Team by email at customerservice@bwt-uk.co.uk or by phone on 01494 838100. You will then be given a returns reference.
Returns
Return Costs: You have to return the product at your own cost but please notify us first that you have changed your mind before returning it. If your product is goods, you have to return it to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the product back to us, using an established delivery service to BWT UK Limited, Daimler Drive, Cowpen Lane Industrial Estate, Billingham TS23 4JD. If you do this, you should include the returns reference with the goods and keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for goods which can't be posted, please contact our Customer Service Team.
Refunds: We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.
Refund Reductions: We reduce your refund if you have used or damaged a product or to the extent another charge (such as installation fees) is outstanding from you. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new," price tags have been removed, the packaging is damaged, or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
Refund Timing: If your product is goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
Ongoing Contracts
Ending an Ongoing Contract: We tell you when and how you can end an ongoing contract with us (for example, a subscription to goods or for rental products) during the order process and we confirm this information to you by email after we've accepted your order. If you have any questions, please contact our Customer Service Team on customerservice@bwt-uk.co.uk or by phone on 01494 838100.
Product Issues
Product Problems: If you think there is something wrong with your product, you must contact our Customer Service Team on customerservice@bwt-uk.co.uk or by phone on 01494 838100. We honour our legal duty to provide you with products that are as described to you on our website and brochures and that meet all the requirements imposed by law. See our summary of our guarantee below. This does not affect your legal rights. For detailed information on your legal rights, please visit the Citizens Advice website www.citizensadvice.org.uk.
Damaged or Lost in Transit: Where we have arranged delivery transport, we will repair or replace Goods damaged or lost in transit to the place of delivery provided that you notify us, within 48 hours of such damage or loss by emailing us on [customerservice@bwt-
uk.co.uk]
TERMS AND CONDITIONS OF SALE (Effective from 4
th December 2024)
(“Conditions”)
1
1) Interpretation
i) Contract: the contract between the Seller and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
ii) Customer: the person or firm who purchases the goods from the Seller.
iii) Goods: the goods set out in the Order.
iv) Order: the Customer’s order for the Goods or the Customer’s written acceptance of the Seller’s quotation, as the case may be.
v) Seller: BWT UK Ltd
vi) Warranty period: has the meaning given in Condition 10.1
2) Prevailing conditions
a) These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are
implied by law, trade custom, practice or course of dealing.
b) Any samples, drawings, descriptive matter or advertising produced by the Seller and any descriptions or illustrations contained in the Seller's
catalogues or brochures are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form
part of the Contract nor have any contractual force.
3) Acceptance
No contract or part of contract to supply any goods of whatever nature shall exist unless and until the Customer’s order has been formally accepted in
writing by the Seller.
4) Prices
Unless otherwise stated in the Contract all prices quoted are for packed goods for delivery ex-Seller’s works. Where carriage is arranged by the Seller
this will be charged at standard rates unless otherwise specified in the Contract. Prices may be subject to variation for extended scheduled/call – off
orders due to increases in labour, material or overhead costs. Where the Contract is for the regular or periodic supply of Goods, the price of the Goods
may be subject to change, as notified by the Seller in writing (email included). The price of the Goods excludes amounts in respect of VAT, which the
Customer shall additionally be liable to pay to the Seller at the prevailing rate, subject to a valid VAT invoice.
5) Packing
a) The Goods will be packed by the Seller in accordance with their established practices and in a manner suitable to withstand a normal journey by
road, rail or air as the case may be. No liability for damage to or loss of goods in transit is accepted by the Seller howsoever arising.
b) Any alternative or additional packing specified by the Customer will be an additional cost and for the Customer’s account. The Seller will not be
liable for any inadequacy of packing specified by the Customer.
6) Delivery
a) Delivery of the Goods will be made as specified in the Contract or otherwise agreed in writing (email included) with the Customer. Where
delivery is ex-works the Seller, the Customer will use all reasonable efforts to collect the Goods within a week of being notified that the Goods
are ready for collection. Where Seller is making the delivery (or arranging for a courier to make deliver), any delivery date indicated by the Seller
is approximate only and the time of delivery is not of the essence of the Contract. Although the Seller will endeavour to comply with that date,
the Seller will accept no liability whatsoever for any delay in delivery or the consequence thereof arising as a result of strikes, riots, acts of God,
delay in transport, Customer’s acts or omissions or other events or circumstances beyond the Seller’s reasonable control.
b) Where Goods are delivered by instalments, each instalment shall constitute a separate contract.
7) Risk
Risk shall pass to the Customer upon delivery of the Goods at the place agreed in writing between the Seller and the Customer or in the absence of
agreement, exSeller’s works, or where delivery is made via a carrier, when Goods are passed to the carrier or Agent either (i) for them to load into
their vehicle for transportation to the Customer, or, (ii) where the Goods are on a pallet, when the Seller loads them onto the carrier’s vehicle for
transportation to the Customer.
8) Title
Title of the Goods will not pass to the Customer until payment thereof is received in full by the Seller and until such payment in full is received, the
Customer shall (i) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Seller’s
property, (ii) not consume the Goods, and (iii) give the Seller such information as the Seller may reasonably require from time to time relating to the
Goods and the Customer’s ongoing financial position. In addition, where the Goods have (with the consent of the Seller) been purchased for resale,
the Customer may resell the Goods and shall hold the proceeds of any sale of the Goods, or of other goods in which the Goods have been
incorporated (in so far as such proceeds do not exceed the sum due to the Sellers) on trust to the Seller absolutely. The Seller shall be entitled to
require the Customer to deliver up all Goods in its possession that have not been resold, or irrevocably incorporated into another product, and if the
Customer fails to do so promptly, enter any of the Customer’s premises and remove any Goods remaining on the property of the Seller if the
Customer fails to pay for the Goods as agreed or if the Seller’s reasonably believes that the Customer will fail to make such payment.
9) Payment
a) Payments shall be made to the Seller in advance of delivery of the Goods unless otherwise agreed in the Contract in which case payment shall
be made to the Seller within 30 days from the date of Seller’s invoice. Should payments be delayed beyond 30 days or said agreed date(s)
interest on all sums outstanding shall accrue at a daily rate equivalent to an annual rate of 2% above the Bank of England base rate (prevailing at
the date upon which the sum fell due) on the principal owing until the balance owed is paid.
b) Should payment be delayed beyond the agreed due date, the Seller reserves the right to suspend deliveries of any Goods ordered by the
Customer and if the Contract constitutes an agreement to make deliveries by instalment the Seller may upon expiry of 30 days written notice of
their intentions so to do (which notice may be served at any time after the payment has become 15 days as overdue) deem it repudiated by the
Customer both without prejudice to the accrued rights of the Seller.
c) The notices referred to herein may be sent by e-mail as considered appropriate or expedient by the Seller and such notice will be considered as
served after transmission.
10) Warranty
a) The Seller warrants that on delivery and for a period of 12 months from delivery (Warranty period), the Goods shall be free from material
defects in material and workmanship. If a defect arises during the Warranty period and the Customer notifies the Seller of this in writing (email
included) during the Warranty period, and returns the defective Goods (at its cost) to the Seller, the Seller’s sole obligation shall be at their
option to replace or refund the purchase price of the defective Goods. Where the Seller elects to replace defective goods the replacement will
be dispatched to the Customer carriage paid by means of and routes chosen by Seller.
TERMS AND CONDITIONS OF SALE
(Effective from 4th December 2024)
(“Conditions”)
1) Interpretation
- i) Contract: The agreement between the Seller and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
- ii) Customer: The person or firm purchasing the Goods from the Seller.
- iii) Goods: The items specified in the Order.
- iv) Order: The Customer's order for the Goods or written acceptance of the Seller's quotation, as applicable.
- v) Seller: BWT UK Ltd.
- vi) Warranty Period: Defined in Condition 10.1.
2) Prevailing Conditions
- a) These Conditions exclusively govern the Contract, overriding any other terms proposed by the Customer or implied by law, trade custom, or practice.
- b) Descriptive materials (e.g., samples, drawings, brochures) provided by the Seller are solely for illustrative purposes and hold no contractual value.
3) Acceptance
A Contract exists only when the Seller has formally accepted the Customer’s order in writing.
4) Prices
- Prices quoted are for packed goods delivered ex-works, unless otherwise stated.
- Additional delivery charges apply when arranged by the Seller.
- Prices may vary for extended schedules due to cost changes.
- VAT is excluded and must be paid by the Customer at the prevailing rate.
5) Packing
- Goods are packed to standard practices suitable for typical transport.
- The Seller is not liable for transit damage or loss.
- Any special packing requested by the Customer will incur additional charges.
6) Delivery
- Delivery terms are as agreed in the Contract or in writing.
- Seller’s delivery dates are approximate, and the Seller is not liable for delays caused by events beyond its control.
- Each instalment delivery is treated as a separate contract.
7) Risk
Risk transfers to the Customer upon delivery to the agreed location or the carrier.
8) Title
Title transfers to the Customer only after full payment. Until payment:
- Goods must be stored separately and not consumed.
- Resale proceeds (up to the amount owed) are held in trust for the Seller.
- The Seller may reclaim unpaid Goods and enter the Customer's premises if necessary.
9) Payment
- Payment is due in advance unless otherwise agreed (e.g., within 30 days of the invoice).
- Late payments accrue interest at 2% above the Bank of England base rate.
- The Seller may suspend deliveries or terminate the Contract if payments are overdue.
10) Warranty
- Goods are warranted against material defects for 12 months from delivery.
- The Seller will replace or refund defective Goods upon notification and return.
- The warranty excludes improper usage or defects caused by the Customer.
11) Liability
- a) For international sales: Liability is limited to the value of the Goods.
- b) For UK sales: Maximum liability is capped at the Contract value.
- c) Liability exclusions include indirect or consequential losses (e.g., loss of profits, goodwill).
- d) Liability limitations do not apply to personal injury, death, fraud, or statutory product liabilities.
12) Waiver of Default
A waiver of one default does not constitute a waiver of subsequent defaults.
13) Termination
The Seller may terminate the Contract if the Customer breaches terms, becomes insolvent, or cancels an order (with cancellation charges applied).
14) Entire Agreement
The Contract represents the entire agreement between the parties. No claims can be made based on statements outside the Contract.
15) Variation
Contract variations require written agreement signed by both parties.
16) Severance
Invalid or unenforceable provisions will be deemed removed without affecting the remaining Contract.
17) Notices
Notices must be in writing and sent to the following:
Delivery methods and deemed receipt times:
- Hand delivery: Immediate.
- Post (UK): 9:00 AM, two business days after posting.
- Email: Time of transmission or next business hour if sent outside UK business hours.
18) Governing Law
Contracts are governed by English law. Disputes may be resolved in English courts or by arbitration per the Arbitration Act 1996.