BWT Case Study: Dover Priory Dental Practice
For the team at Dover Priory Dental Practice, hard water is a problem. They run a busy and friendly practice in Dover town centre and find the local tap water creates some real problems in the decontamination room.
To maintain their high standards, they use high quality equipment, but Kent tap water is not kind to their autoclaves or their washer disinfector.
To ensure their Autoclaves ran efficiently and effectively, they historically had to run them using expensive (eco-damaging) bottled water. While the washer disinfector often left irritating white marks on hand instruments that needed to be laboriously polished away before sterilisation.
The Practice Principal, Dr Dorothy Riley attended a Trade event at Olympia in September 2021 and briefly met the BWT UK team there. BWT are a global water technology company with speciality solutions for most ‘working water’ applications.
In the Northern European Dental Market BWT are well recognised by both manufacturers and Practices for their expertise, and the UK team are now offering these proven solutions in the UK.
Pleased with what she saw, a meeting was arranged for after the event, with Chris Hobbs (BWT UK Sales Director). Dorothy explained the issues the practice faced in more detail and armed with a better understanding Chris was able to discuss the various options available to them. Liking what she heard a follow up site meeting was arranged, during which the practice was keen to know:
Whilst the existing method of using bottled water meant the autoclaves worked, it did bring with it other issues. Like where to store the water, manual handling issues moving the water around, what to do about missed deliveries and of course cost. With a typical cost of a 20L bottle at around £12-£14 with delivery charges on top it was proving an expensive choice.