BWT Case Study : Clifton Coffee Roasters Case Study

Helping to Brew Great Coffee Across the UK

WORKING TOGETHER
BWT & Clifton Coffee Roasters

Helping to Brew Great Coffee Across the UK

“BWT is an invaluable partner of ours who help us deliver exceptional quality and consistent water solutions to our customers”

About the Company

Clifton Coffee was founded in 2001 in Bristol, initially servicing espresso machines before expanding into roasting and supplying specialty coffee. Today, they serve customers across the UK, from independent cafés to Michelin-starred restaurants, offering high-quality coffee, equipment and training.

With a dedicated team of engineers and partnerships with top global brands, Clifton is a certified B Corporation, proudly committed to quality, sustainability and supporting the specialty coffee industry nationwide.

Clifton Coffee Roasters

The Challenge

Because Clifton supports businesses across the country, they often deal with very different types of water in each area. This caused two main problems:

It made it harder to protect coffee machines from limescale.
It affected the taste and quality of the coffee.

Clifton needed help finding the right water treatment for different regions so their customers could enjoy the same great coffee everywhere and so machines would last longer.

The Solution

Clifton has partnered with BWT since 2013. For their engineers, BWT’s filtration systems provide vital protection against limescale and equipment damage. For baristas, the benefit is consistently great-tasting coffee, no matter the region or water quality. BWT continues to support Clifton by helping onboard new customers and smoothly transitioning existing ones to BWT filters, ensuring reliable water solutions at every stage.

The Result

Thanks to BWT, Clifton Coffee has been able to offer great-tasting coffee and protect their customers’ machines all over the UK. The partnership has made it easier to provide a reliable, high-quality service, something both Clifton and their customers value. With the installation of the new BWT systems at their sites, Clifton Coffee has fulfilled their business needs. BWT continues to maintain regular communication to ensure the customer is happy and any issues, if any, are resolved promptly.